Exchange requests
Exchanges are handled separately from returns. Contact support with your order number and the option you would like instead. Approval depends on the condition of the original item and current stock availability.
Size or colour exchanges
Where a product has selectable sizes, colours or other options, an exchange can be considered if the requested replacement is available. The original item should remain unused and complete with packaging and labels.
Price differences
If the replacement item has a different selling price, Khan Choice will confirm any amount that must be paid or adjusted before the exchange is completed.
Courier process
Support will explain whether the original item should be returned first or whether another arrangement is available. Courier fees may apply depending on the reason for the exchange and delivery location.
Unavailable replacement
If the requested replacement is out of stock, you may be offered another available option, store guidance for a later exchange, or a return where the item qualifies.