Return eligibility
A return request should be made as soon as possible after delivery. Items generally need to be unused, in resalable condition and returned with their original packaging, accessories and labels where applicable.
Before sending anything back
Please contact support first and provide your order number, the product name and the reason for the return. If the item arrived damaged or incorrect, include clear photos or video so the issue can be reviewed quickly.
Items that may not be returnable
- Products that have been used, altered, damaged after delivery or returned incomplete.
- Personal-use, hygiene-sensitive or perishable products where a return would not be appropriate.
- Items specifically marked as non-returnable, clearance or final sale when purchased.
Refunds
Approved refunds are processed after the returned item is received and checked. The refund method and timing depend on how the order was paid and the processing time of the relevant bank or payment provider.
Return shipping
Return-delivery responsibility depends on the reason for the return. If Khan Choice supplied the wrong item or the item is confirmed defective on arrival, support will advise the appropriate next step.